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Emails

Will I be able to check my emails when I am away from my home/office computer?
What is the size of the email boxes?

Domain
What do I need to do in order to transfer my web site from my current hosting provider to you?
How do I update (change) my DNS records?
Is there any cost for you to update my DNS records on my behalf?
I want to transfer my web site from my current hosting provider to you. To do this will I also need to transfer my domain name?
What are your domain name servers (DNS)?
Can you register a domain name for me?
Am I the owner of the domain name that you registers for me?
How long does a registration of a new domain take?
Do I need to have a registered domain name to have a web site online?
What domain extensions can you host?Can you host international (country specific) domain names?
Servers
Which platform of operating system do your servers use?
Which domain name servers do you use?
Where are your servers located?
What domain extensions can you host?

Supported Applications
  Do you support ASP?
Do you support Microsoft FrontPage?

Do you support Cold Fusion?

Do you support JSP / Servlets?

What version of PHP are you supporting?

What version of MySQL are you running?
How do I create and maintain MySQL database?
Can I add my own CGI scripts?

Do you support FLASH?

Do you support Shockwave?

Do you support MP3 files?
Do you support SSI's?

Do you support SSL?

How much does an SSL certificate cost?

  jsp / j2ee / servlets / tomcat
  On which plan are jsp/servlets supported?
What version of Tomcat are you running
Can I deploy my application using a war file?
Do I get my own WEB-INF directory
Can I restart the Tomcat service at any time?
Can I use third-party Java packages?
Do you support Cocoon?
  Billing
 
Other

Are your hosting plans upgradeable? What's the procedure?
What happens when I exceed my bandwidth allowance?

Is there a way to monitor my bandwidth so I know how much I'm using?

I have an Ecommerce web site. Which hosting plan does that go under?

Can you host international (country specific) domain names?

Will you place any flashing banners or ads on my site?

What control panel is offered with your hosting packages?

How do I create and maintain MySQL database?

Is my Macintosh computer compatible with your hosting plan?
Do you maintain my web site or will I have to do that?


 

Emails

Will I be able to check my emails when I am away from my home/office computer?

Yes, all our accounts have a web mail option. What this means is that you can log on to the internet (to the address we will give you once you sign up - www.yourdomain.com/webmail/ ) and check your mail from any computer that has internet access. This feature is very handy if you travel alot and work from different computers. It will enable you to check your email from ANY computer and you won't need to stay tied to your Outlook Express.



What is the size of the email boxes?

You set your own email box size limit. As long as the total size of your email box (and all other site features) is within your allocated disc space quota.




Domains



What do I need to do in order to transfer my web site from my current hosting provider to you?

All you will need to do is update your DNS records into the following.
Primary DNS : remus.eroute.net 216.12.218.150
Secondary DNS: jupiter.eroute.net 216.180.238.150

For more detailed information and step-by-step instructions on transferring your site from your current host click here



How do I update (change) my DNS records?

Simply go to the place where you registered your domain name. Log in to your account and change the Name Server details.
Where it lists Primary & Secondary DNS (Name Server), instead of the details that are there at the moment (your current hosting provider or the domain register' servers) type the following:
Primary DNS : remus.eroute.net 216.12.218.150
Secondary DNS: jupiter.eroute.net 216.180.238.150
Once you've made these changes it will take around 24h before your domain name starts to fully resolve throughour servers (this is a standard procedure every time when you change providers and can not be sped up as the global DNS registries need to update their records/system)



Is there any cost for you to update my DNS records on my behalf?

There is no cost to perform a DNS or technical change to move your domain name to or from our servers.
All we'll need from you is to send us your domain name and the login details to your domain manager.



I want to transfer my web site from my current hosting provider to you. To do this will I also need to transfer my domain name?

No you will not need to transfer your domain name. What you will need to do is update the DNS records so that they are now pointing to our servers. It's free to do this. See Above question for "how to" instructions.



What are your domain name servers (DNS)?

Primary: remus.eroute.net / 216.12.218.150
Secondary: jupiter.eroute.net / 216.180.238.150



Can you register a domain name for me?

Yes we can register following domain extensions
.com .biz .org .net .info .us
The cost of domain registration is US$10/year
Click here to check if your domain name is available.
To register a domain name simply fill out our hosting order form and choose the domain registration option.



Am I the owner of the domain name that you register for me?

Yes. We register domains on your behalf. That domain is completely your property; we only do administrative work and give technical support



How long does a registration of a new domain take?

Domain will be registered couple of hours upon the receipt of your request.
Your registered domain name will be functional 24-48 hours from when you register it.
This is because the DNS databases need some time to synchronize and refresh the information for your domain.



Do I need to have a registered domain name to have a web site online?

No, you don't need to have a regstered domain in order to have a site online.
There are 2 alternatives 1) You can use one of our domains names to host your site on or 2) You can host your site on a unique ip address ($5/mth).
If you opt for option 1 you will need to specify this in the domain field of your order form "allocate spare domain to my site". If you wish to go with option 2. then in your order form simply choose to purchase an IP Address



What domain extensions can you host? Can you host international (country specific) domain names?

We can host any domains, with all extensions from all around the world.
Of course we can host the popular COM, NET, ORG, INFO domains, and in addition to that, you can host any other country specific domain names ie: .CO.UK .IT, .WS . .COM.AU ....





Servers


Which platform of operating system do your servers use?

Our servers use RedHat Linux and Apache Web Server, the best and the most reliable Internet server solution.



Which domain name servers do you use?

Primary: remus.eroute.net / 216.12.218.150
Secondary: jupiter.eroute.net / 216.180.238.150



Where are your servers located?

Our main servers are located in the datacenter in Atlanta, Georgia, USA



What domain extensions can you host?

We can host any domains, all around the world. Of course we can host the popular COM, NET, ORG and EDU domains, but we also support all new domains such as .INFO and .BIZ. In addition to that, you can host any other country domain name such as .CO.UK,




Application Support


Do you support ASP?

No. At these stage we use only unix system and asp pages are windows based. We are looking at getting some windows servers in the future but, for the time being, these are not available.



Do you support Microsoft FrontPage?

Yes we have all the front page extensions included in a plan at no additional cost



Do you support Cold Fusion?

At this time we do not support Cold Fusion. Cold Fusion works best on NT or Win2k Server platforms whereaswe are a UNIX-only web host.



Do you support JSP / Servlets?

Yes. For more info click here



What version of PHP are you supporting?

PHP



What version of MySQL are you running?

MySQL



How do I create and maintain MySQL database?

You can create and maintain your MySQL databases through PhpMy Admin (most popular database administration tool today)



Can I add my own CGI scripts?

Our web servers have the capability to run CGI scripts in your own "cgi-bin" directory. Scripts may be written in Perl and CGI languages.



Do you support FLASH?

Yes we have full support for Macromedia Flash



Do you support Shockwave?

Yes we have full support for Macromedia Shockwave



Do you support MP3 files?

Yes we support MP3 files. We recommend you consider one of the higher plans if your site has mp3 files because they generally use up a lot more bandwidth than standard files.



Do you support SSI's?

Yes.



Do you support SSL? How much does SSL certificate cost?

Yes we do support SSL. In order to take advantage of the SSL feature you'll need to install an SSL certificate.
SSL Certificates with the unique ip address needed to install the certificate cost $93/year. If you have already purchased a unique ip address with your account then the ip address fee of $24 will be waived.
You can order SSL Certificate through at the same time you order your hosting account through our web hosting order form.
You can also order the Certificate at a later date via the client help desk website.
SSL Certificates are only available to our hosting clients (we can't sell the certificate if yous site is hosted elsewhere)
The certificate will be installed on your account within 24h (allow up to 48h if you order over the weekend)




Java/jsp/Servlets



On which plan are jsp/servlets supported?

They are supported on Shared Server Plan (all with Private JVM your choice of tomcat version) $ and on ALL Virtual Private Server plans starting from $ .



What version of Tomcat are you running

We're running Tomcat , Tomcat or Tomcat on Private JVM Plans (hosted on shared server). On VPS plans you can install any version of Tomcat.



Can I deploy my application using a war file?

Yes, create a war file and name it file.war and place in the root directory of your web space (mainwebsite_html or /var/www/html/ ) The contents will automatically be deployed when the JVM is restarted.
For more info on Tomcat Set up click here to read Tomcat Support Section.



Do I get my own WEB-INF directory

Yes, you have your own WEB-INF directory.



Can I restart the Tomcat service at any time?

YES, whether your Private JVM Tomcat is hosted on a shared server or virtual private server you will have full control over Tomcat. You'll be able to start/stop/restart it at any time through SSH (instructions will be provided) as well as mofify your server.xml config file. Your JVM is yours only and it is completely isolated from other users.



Can I use third-party Java packages?

Yes, of course! You can install any Java packages of any version you want. All web hosting accounts come with JDBC preinstalled. We can also assist in installing popular Java packages. In general, all you need to do is include the JAR file in your lib directory.



Do you support Cocoon?

Cocoon v2.xx is supported on Private JVM Plan only.





Plans / Accounts


Are your hosting plans upgradeable? What's the procedure?

You can upgrade your plan at any point and there is no charge! Your site will not be effected at all during the process.
Simply fill out a upgrade request form at www.webhostingcustomersupport.com/t-servicesupgrade.htm and your account will be upgraded within 4h.



What happens when I exceed my bandwidth allowance?

You will be notified by email when you are approaching your limit.
Then you can decide whether you want to pay for extra bandwidth separately or (@$5 for 5Gb), upgrade to a higher plan.



Is there a way to monitor my bandwidth so I know how much I'm using?

Yes, you can monitor your bandwidth through the web site stats that are included in each plan or through your control panel (www.yourdomain.com/admin)



Can you host international (country specific) domain names?

Yes we can host ANY international domain name, from ANY country.
We however can not register other country specific domains so you'll need to register your country specific domain at your local registry. Once your domain is registered in order to have it hosted with us you'll just need to point your DNS to our servers (instructions will be given upon activation of your new account).



Will you place any flashing banners or ads on my site?

Absolutely Not. No advertising at all will be placed on your site unless you decide to place it there yourself.



What control panel is offered with your hosting packages?

All out hosting packages are equipped with Ensim ProX control panel.
Click here to see more features and a demo.



How do I create and maintain MySQL database?

You can create and maintain your MySQL databases through PhpMy Admin (most popular database administration tool today)



Is my Macintosh computer compatible with your hosting plan?

Our web servers use standard FTP (file transfer protocol). Therefore, you can build your site on any Macintosh or PC and use FTP to upload your website files to the live web server from any platform or Operating System.




Payments


How long after I sign up will my account be set up?

Your account will be setup within 4h of you placing your order.
Once the account has been activated we'll email you all the necessery account details and instructions.
To order now click here



Is there a minimum term contract?

Minimum period is 1 month! You can cancel your account at any time after that (there is no 30 day cancelation policy).
You can choose to pay monthly, quarterly or yearly.



Which currency are your prices in?

Prices you're seeing on the website are in



What payment options do I have?

You can make a payment by either credit card or paypal.
If you haven't got either of the 2 then you can also use Western Union (contact us on billing@eroute.net.net for more info on Western Union Payment)



Payment frequency/period?

You can choose to pay monthly, quarterly(every 3 months) or yearly.



Do you accept international orders?

Absolutely! We welcome potential clients from all over the world!


 

 

VPS SUPPORT

For vps support details please go VPS Support section

 

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Online Resources, FAQ, Forums


www.mysql.com

Mysql is the world's most popular open source database, recognized for its speed and reliability. MySQL AB, the company founded by the creators of the MySQL database, provides MySQL software development and related support and service


www.php.net

PHP is a widely-used general-purpose scripting language that is especially suited for Web development and can be embedded into HTML.


java.sun.com

The Java 2 Platform provides robust end-to-end solutions for networked applications as well as a trusted standard for embedded applications.


jakarta.apache.org

Jakarta is a project of The Apache Software Foundation(ASF), and like all Apache Projects, encourages a collaborative, consensus-based development process, offers an open and pragmatic software license, and strives to create software of the highest quality.


Tomcat

Tomcat is the servlet container that is used in the official Reference Implementation for the Java Servlet and Java Server Pages technologies. The Java Servlet and JavaServer Pages specifications are developed by Sun under the Java Community Process.


Apache Cocoon

Apache Cocoon is a web development framework built around the concepts of separation of concerns and component-based web development.

Cocoon implements these concepts around the notion of 'component pipelines', each component on the pipeline specializing on a particular operation. This makes it possible to use a Lego(tm)-like approach in building web solutions, hooking together components into pipelines without any required programming.

Cocoon is “web glue for your web application development needs”. It is a glue that keeps concerns separate and allows parallel evolution of all aspects of a web application, improving development pace and reducing the chance of conflicts.


Struts

The core of the Struts framework is a flexible control layer based on standard technologies like Java Servlets, Java Beans, Resource Bundles, and XML, as well as various Jakarta Commons packages. Struts encourages application architectures based on the Model 2 approach, a variation of the classic Model-View-Controller (MVC) design paradigm.

Struts provides its own Controller component and integrates with other technologies to provide the Model and the View. For the Model, Struts can interact with standard data access technologies, like JDBC and EJB, as well as most any third-party packages, like Hibernate, iBATIS, or Object Relational Bridge. For the View, Struts works well with JavaServer Pages, including JSTL and JSF, as well as Velocity Templates, XSLT, and other presentation systems.

The Struts framework provides the invisible underpinnings every professional web application needs to survive. Struts helps you create an extensible development environment for your application, based on published standards and proven design patterns.


Servlets

Java Servlet technology provides Web developers with a simple, consistent mechanism for extending the functionality of a Web server and for accessing existing business systems. A servlet can almost be thought of as an applet that runs on the server side -- without a face. Java servlets have made many Web applications possible.


Zend

Zend founders are the designers of PHP 4 and the Zend Engine 1.0; on which all PHP sites and applications are run. Zend is also currently leading the design and development of PHP 5 and the Zend Engine 2.0. The company is an active leader in the PHP and open source communities, and plays a central role in the explosive growth of PHP, which is now being used in over 9 million web sites worldwide.


PostgreSQL

The PostgreSQL Global Development Group is a community of companies and people co-operating to drive the development of PostgreSQL, the worlds most advanced Open Source database software.


FrontPage

Build exactly the site you want with FrontPage version 2002, the Office Web site creation and management solution.


Squirrel Mail

Squirrel Mail is a standards-based webmail package written in PHP4. It includes built-in pure PHP support for the IMAP and SMTP protocols, and all pages render in pure HTML 4.0 (with no JavaScript required) for maximum compatibility across browsers. It has very few requirements and is very easy to configure and install. Squirrel Mail has all the functionality you would want from an email client, including strong MIME support, address books, and folder manipulation.